Send in your questions for answers.
Q: Do you know what the call to close ration is for selling Agreements over the phone?
For clarity, selling agreements over the phone is second to booking an appointment. Also the only time we sell agreements over the phone is if they are a current customer that loves us. A: For clarity, selling agreements over the phone is second to booking an appointment. Also the only time we sell agreements over the phone is if they are a current customer that loves us.
Assuming this is the script the call to close is 60%.
CCR – “ Are you a member or are you paying full price today?”
CCR - “Our members save$20 for every maintenance and 20% for repairs, if you become a member now with me you too can have these savings. Would you like to hear about the different options we offer?”
CCR - “Which one of these best fits you and your family?”
CCR – Do not pressure. It will be up to the tech. Note their “No” or “Yes” in their contact info.
Client – “Yes”
CCR - “OK, to get this started I just need a Debit, Credit Card or Checking Account information for the $XX monthly. Which will you be using?”
Client – “No”
CCR – “No Problem, be sure to ask the tech for any potential saving you might be eligible for.”
Hope this all makes sense!
Q: I do not have nor have not for a long time done a business plan. Why do this now?
A: There are many answers to this depending on your current situation. The bottom line is you can not protect profit should a challenge come up during the year. You do not have all your tools in place for great decision making and leading. My question to you is why not? Here is what you get out of doing our Akouo Business Plan: 1) Price right in your price book to protect profit, 2) Call counts needed to hold your marketing professionals accountable for performance, 3) Budget upload for comparing Budget VS. Actual Daily and a plan that makes sense for taking the business where you want to go with your BHAG (Big Hairy Audacious Goal).
Q: What does "Akouo" mean?
A: "Akouo" is Greek. It encompass 3 verbs in one word, Listen, Understand and Implement. Most people put the business plan they build in a drawer and forget about it. When you us the Akouo Business Plan you upload the results by month to the JourneyBoard where we measure Budget VS. Actual to stay on coarse with the plan by using change as the vehicle.
Q: When is the right time to hire my first office person?
A: Great Question! 1) During the start of a new Demand Service curve, 2) When you have enough money (roughly $45K) to add this person AND 3) add a new truck 30-45 days immediately after.