Terry Barrett, General Manager
Thank you for helping me set up my business plan. I was amazed that we were able to do in 3.5 hours what would have normally taken me days locked up in a room somewhere. I would not have believed that we could have possibly set up a yearly plan that included how many calls I needed to get on a daily, weekly, and monthly basis to make AirNow Heating and Cooling a success. While this alone would have been worth the money, it has also helped us uncover other areas that we needed to focus on, such as non-revenue calls, warranty calls and whether we should in-house our warranties or consider purchasing them. I am truly amazed at the level of detail that the Profit Journey has, but one thing that I surely am impressed with is the level of care that Bill Palmer has. His patience with me and even others that I have sent to work with him proves that he has a calling and purpose to help companies grow and be successful, so for that you could not go wrong by letting him help you be more profitable and have a plan. Remember people don’t plan to fail, they fail to plan.